Nope! The idea is that the matches in your piece will look like they are from places you wish you had them from – where you were for some of your favorite memories.

Yes! You will be sent a proof of your art roughly 2 weeks before the guaranteed delivery time. Revision requests like incorrect address or phone number on the matchbook will always be made.

We consider the following when making your artwork – the visual identities for brands chosen for the matchbooks (ex: Miami Dolphins matchbook will be orange/teal), your design notes, and the aesthetic of the artwork as a whole.

Please note, the first layer of the artwork is custom photography, so changing the color of a matchbook or the matches is not as easy as clicking a button. We have included an ‘Additional Notes’ section in the custom order form and HIGHLY encourage you to fill this out. Please let us know from the start if there is a color you dislike and don’t want to see in your art or if there is a color you love and would like to see included.

We do our best to make your art something that makes you smile!

Revision timing is dependent upon the change being requested. We aim to complete revisions 5-7 days from when your request was sent and confirmed.

This is a place for you to upload any photo references you would like us to have while creating your art. This could be a photo of a matchbook you have that you want replicated in your art or your favorite restaurants logo. You can even upload something you saw on our instagram or site you would like replicated in your piece. This is not mandatory just an opportunity to share some additional insights with us.

It does not matter what order you put the matchbook information into your custom order form. The arrangement of matchbooks on your final work is determined by Matches By Memory. Please keep in mind, as artists we have an eye for aesthetic and strive to bring you the highest quality work. To us all of your memories are important and we promise to make them all shine!

All art work is non-refundable. Being that we will contact you during the design process for your approval and collaboration on custom art this is not able to be cancelled once it has gone into production on our end.

Yes, we ship worldwide!